Last updated: October 2026
By accessing or using NetNinety ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
NetNinety provides an AI-powered wholesale sales rep platform for brands selling on Faire Marketplace. The Service includes AI-driven retailer prospecting, automated outreach campaigns via your Faire Direct rep link, attribution tracking, and subscription billing.
You may authenticate via Google OAuth or email and password to use the Service. You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. You agree to notify us immediately of any unauthorized use.
Certain features require a paid subscription. Billing is processed via Stripe. By subscribing, you authorize us to charge the applicable fees to your payment method on a recurring basis. You may cancel at any time through the billing portal.
Cancellation takes effect at the end of your current billing period, not immediately. You will keep access to the Service until that date, and you will not be charged again after it. Subscription fees already paid are non-refundable, and we do not provide refunds or credits for the unused portion of a billing period.
In addition to your subscription, commission is charged on orders from retailers acquired through NetNinety outreach. A retailer counts as acquired when NetNinety sent outreach to them before they placed the order, and they are either (a) a new retailer, meaning they have no prior order with your brand, or (b) a dormant retailer, meaning they have not placed an order with your brand in more than one year (365 days) before the outreach-driven order.
Commission applies to delivered orders from an acquired retailer for 12 months from the date of their first outreach-driven order. After that window, no further commission is charged on that retailer. Orders from your existing, active retailers (those who have ordered from your brand within the past year) are never charged commission.
Order history is determined from the order data available to us through your connected Faire account. If you believe an order was attributed in error, for example because the retailer ordered from your brand within the past year under a different Faire account or location, contact us with supporting documentation and we will review it and remove the commission where appropriate.
You agree not to use the Service to: (a) violate any applicable laws; (b) generate harmful, abusive, or illegal content; (c) reverse engineer the platform; (d) resell access without authorization; (e) interfere with the integrity or performance of the Service; (f) use the Service to send outreach that violates Faire's Terms of Service or applicable anti-spam laws (CAN-SPAM, GDPR); (g) misrepresent your brand, products, or relationship to Faire when conducting outreach.
NetNinety and its original content, features, and functionality are owned by us and are protected by intellectual property laws. You retain ownership of any content you create through the Service.
To the maximum extent permitted by law, NetNinety shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
We reserve the right to suspend or terminate your access to the Service at our discretion, with or without notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties.
We may update these Terms from time to time. Continued use of the Service after changes constitutes your acceptance of the new terms. We will notify you of material changes via email.
For questions about these Terms, contact us at [email protected].